Policies & Contact

Before you shop you may be interested in reading our policies

Index:

About us

Contact

Our Products

Quality

Payment

GST

Refund Policy

Shipment

Security

Privacy

Send us an Email:

About us

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Kokonut Pacific  and Niulife coconut oil are trade names of Kokonut Pacific (see Our Story) and our contact details

Kokonut Pacific  and Niulife are located in Canberra ACT  Australia and Queanbeyan NSW Australia

Contact details

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Kokonut Pacific and Niulife Coconut Oil Address

2/34 Silva Av

Queanbeyan

NSW 2620

Australia

PO Box 4088

Hawker

ACT   2614

Australia

Email:
Tel: +61 2 6254 5606
Fax: +61 2 6255 2651

Contact  us with a written note here

Our Products

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Kokonut Pacific sells Direct Micro Expelling Equipment normally as part of a full DME kit but graters and other items are available separately on request.

Niulife coconut oil is a subsidiary company of  Kokonutpacific and sells high quality DME virgin coconut oil in bottles and in bulk containers to the public

All Prices are in Australian Dollars ($AUD)

Quality

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Every effort is made to maintain Kokonut Pacific  Direct Micro Expelling Equipment and Niulife coconut oil standards at the highest levels. Coconut oil is Direct Micro Expelled to the DME standards producing a top quality oil with very high standards and specifications.  Oils are produced in certified organic village situations where the oil is extracted within one hour of the nut being opened.

Payment

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Payment can be made in Australian Dollars ($AUD) by:

• Electronic funds transfer using your internet banking or your telephone banking. Contact us for our account details.
• Cheque or  money order  to the address on our contact page
• Internet shopping cart with Credit card payment )

Once your payment has been cleared by the bank your order will then be dispatched.

GST

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There is no GST payable on pure coconut oil, however GST is payable on coconut oil if fragrance  or other additive has been added. GST is also payable on postage so where you have been charged postage GST is inclusive in the post office charges.

Refund Policy

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If you have any reason for not being fully satisfied with our products please contact us and we will either refund the full amount or send another shipment. We would also prefer the  unsatisfactory product to be  returned at our expense or where this is not possible, a description is given as to reason for dissatisfaction.

Shipment 

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We make every effort to dispatch your order within two business days of receiving it online. For orders within Australia we use Australia Post or a local courier. The average delivery time within  Australia is 5 working days, a bit longer to the western states. A flat rate of $12 applies to all Australian packages under 500g, $10 for 501g-1Kg and $12 for 1-3Kg. For orders over 3Kg the cost is based on the Australia Post rate plus an additional packaging and handling fee of $AUD12. We will choose the most suitable courier based on your location and the service available to your area.

 
For orders outside of Australia we use Australia Post, unless otherwise requested. (If you require an alternative you will need to contact us to get an individual quote as this is usually more expensive and is not available to PO Boxes). For orders over 2Kg we use Express Post International which enable tracking. The tracking number will be forwarded to you so that you can trace the delivery progress. Please note that delivery times are longer for overseas orders. As part of our terms and conditions, we do not take responsibility for parcels seized by customs.

Our site will automatically calculate your freight charges for you on the shopping cart page "Your order so far" before you commit to buy. If you have any queries about your shipment  contact us.

Security

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All our on line payments are handled by the ANZ bank's and PayPal's secure sites, we do not see or retain any of the information on your credit card. However your name and address will be kept for record purposes only and will not be disclosed to any other person or institution.

Privacy 

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Kokonut Pacific supports and adheres to, as much as it is within our power, the National Privacy Principles of the Commonwealth of Australia. We collect personal information to enable us to provide services, deliver products to you or  to complete transactions with you. The only information collected is what you supply when filling in our forms, we do not use cookies or other internet devices to collect information unknown to you. We will only pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as Australia Post. We do not share, sell or rent any personal information about you without your permission