Policies & ContactBefore you shop you may be interested in reading our policies
Index:
Send us an Email: About usKokonut Pacific and Niulife coconut oil are trade names of Kokonut Pacific (see Our Story) and our contact details
Kokonut Pacific and Niulife are located in Canberra ACT Australia and Queanbeyan NSW Australia Contact detailsKokonut Pacific and Niulife Coconut Oil Address 2/34 Silva Av Queanbeyan NSW 2620 Australia
PO Box 4088 Hawker ACT 2614 Australia
Email:
Contact us with a written note here Our ProductsKokonut Pacific sells Direct Micro Expelling Equipment normally as part of a full DME kit but graters and other items are available separately on request.
Niulife coconut oil is a subsidiary company of Kokonutpacific and sells high quality DME virgin coconut oil in bottles and in bulk containers to the public
All Prices are in Australian Dollars ($AUD) QualityEvery effort is made to maintain Kokonut Pacific Direct Micro Expelling Equipment and Niulife coconut oil standards at the highest levels. Coconut oil is Direct Micro Expelled to the DME standards producing a top quality oil with very high standards and specifications. Oils are produced in certified organic village situations where the oil is extracted within one hour of the nut being opened. PaymentPayment can be made in Australian Dollars ($AUD) by:
Once your payment has been cleared by the bank your order will then be dispatched. GSTThere is no GST payable on pure coconut oil, however GST is payable on coconut oil if fragrance or other additive has been added. GST is also payable on postage so where you have been charged postage GST is inclusive in the post office charges. Refund PolicyIf you have any reason for not being fully satisfied with our products please contact us and we will either refund the full amount or send another shipment. We would also prefer the unsatisfactory product to be returned at our expense or where this is not possible, a description is given as to reason for dissatisfaction. ShipmentWe make every effort to dispatch your order within two business days of receiving it online. For orders within Australia we use Australia Post or a local courier. The average delivery time within Australia is 5 working days, a bit longer to the western states. A flat rate of $6 applies to all Australian packages under 500g, $10 for 501g-1Kg and $12 for 1-3Kg. For orders over 3Kg the cost is based on the Australia Post rate plus an additional packaging and handling fee of $AUD6.00. We will choose the most suitable courier based on your location and the service available to your area. Security
All our on line payments are handled by the ANZ bank's secure site and we do not see or retain any of the information on your credit card. However your name and address will be kept for record purposes only and will not be disclosed to any other person or institution. PrivacyKokonut Pacific supports and adheres to, as much as it is within our power, the National Privacy Principles of the Commonwealth of Australia. We collect personal information to enable us to provide services, deliver products to you or to complete transactions with you. The only information collected is what you supply when filling in our forms, we do not use cookies or other internet devices to collect information unknown to you. We will only pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as Australia Post. We do not share, sell or rent any personal information about you without your permission
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